Company Policies

For WhatsApp Offcial API

My Leads Mantra is a service provider authorized to facilitate access to the WhatsApp Offcial Business API. While we strive to deliver reliable and smooth services, we expressly clarify that we do not have any control over or influence on Meta’s (Facebook’s) policies, procedures, or actions regarding your business account.

Important Notice:

Meta's Restrictions: Any restriction, suspension, or disabling of your WhatsApp Business API account, whether temporary or permanent, due to violations of Meta’s policies, misuse, or any other reason, is solely the responsibility of Meta.
No Liability: My Leads Mantra shall not be held responsible or liable in any way for any restrictions, bans, or penalties imposed by Meta or any third party.
No Refunds: Under no circumstances will My Leads Mantra issue refunds if your business account is restricted, suspended, or disabled by Meta, regardless of the reason or timing of such restriction.

Client Must have to provide Mandatory Requirements for Official API

GST/MSME Registration
Website (Same address as GST/MSME)
Facebook Account for business verification
Mobile Number without having WhatsApp Act for each API accounts

By engaging with our services, you acknowledge, understand, and accept that My Leads Mantra disclaims any responsibility for issues arising due to Meta’s actions, and you agree that no refunds will be granted in such cases.

Please read and understand this disclaimer carefully before utilizing our services.

Important Linkes:-

Tips for driving high-quality conversations and improving quality rating on WhatsApp

https://www.facebook.com/business/help/687938765816627

About advertising restrictions

https://www.facebook.com/business/help/975570072950669?id=434838534925385&ml_link=true

Changes to the Policy
My Leads Mantra reserves the right to modify or update this refund policy at any time. Any changes will be communicated on our website.

Limitation of Liability
We do not guarantee any specific results, and we are not liable for any loss, damage, or inconvenience caused by account bans, restrictions, or miscommunications resulting from violations of WhatsApp policies.

Refund Policy

Effective Date:

Thank you for choosing My Leads Mantra. We provide digital communication and WhatsApp Business API-related services, including onboarding, automation, messaging solutions, panel access, and related integrations. By purchasing or using our services, you agree to the following Refund Policy.

1. Non-Refundable Services

All payments made to My Leads Mantra are generally non-refundable once any of the following has occurred:

Account setup or onboarding has been initiated
WhatsApp Business API application/submission has been processed
Panel access, credentials, or licenses have been shared
Messaging credits, hosting, integrations, or third-party services have been activated
Technical implementation or support work has started
Subscription period has commenced

Due to the digital and service-based nature of our business, refunds cannot be provided for partially used services, unused balances, or change of mind after activation.

2. Third-Party Platform Dependency

My Leads Mantra works with third-party platforms including but not limited to Meta (WhatsApp), Facebook, Cloud providers, telecom operators, and other external vendors.

We do not guarantee:

Approval of WhatsApp Business API accounts
Verification approval by Meta
Continuous availability of WhatsApp services
Prevention of bans, restrictions, quality rating drops, or policy enforcement actions by Meta

Any suspension, rejection, restriction, or ban imposed by Meta or any third-party platform shall not qualify for a refund, as these actions are beyond My Leads Mantra’s direct control.

3. Subscription & Renewal Payments

All subscription, renewal, hosting, platform, and maintenance charges are billed in advance and are non-refundable once paid.

Clients are responsible for cancelling services before the renewal date if they do not wish to continue.

4. Service Interruptions

Temporary downtime, delays, or technical interruptions caused by third-party providers, internet issues, platform maintenance, or force majeure events shall not be considered grounds for refunds.

5. Eligibility for Exceptional Refunds

Refund requests, if any, may only be considered under exceptional circumstances and solely at the discretion of My Leads Mantra management.

If approved:

Processing charges, setup fees, taxes, and third-party costs will be deducted
Refunds will only be processed to the original payment method
Processing time may take 15 - 45 business days

6. Chargebacks & Payment Disputes

Initiating unauthorized chargebacks or payment disputes without contacting My Leads Mantra first may result in:

Immediate suspension of services
Permanent termination of accounts
Legal recovery action for unpaid dues and damages

7. Policy Updates

My Leads Mantra reserves the right to modify or update this Refund Policy at any time without prior notice. Continued use of our services constitutes acceptance of the latest version of the policy.

8. Contact Us

For billing or refund-related queries, please contact:

My Leads Mantra Support Team
Email: myleadsmantra@gmail.com
Website: www.leadsmantra.com